Claims Adjuster - Bodily Injury / General Liability - Westborough, Massachusetts

Since 1928 The Concord Group Insurance Company has been protecting the interests of residents and business owners throughout the region as a well-established Property and Casualty Mutual Insurance Company located in Central New Hampshire with offices in Maine, Vermont and Massachusetts. We are an affiliate of the Auto-Owners Insurance Company, an A.M. Best A++ rated multi-line property and casualty mutual insurer with over 100 years of history delivering outstanding customer service and exclusive commitment to Independent Insurance Agents. This position will be located out of our office in Westborough, Massachusetts.

Job Summary:

This position will have ownership and accountability for the complete claims adjusting cycle in accordance with Business Unit and Company procedures.


  • Loss Reporting
  • Initial Claim Handling
  • Investigate assigned claims - confirm coverage - verify damages
  • Recommend and maintain appropriate claim file reserves
  • Evaluate. negotiate and settle claims
  • Other related duties as assigned by supervisor including but not limited to providing assistance during CATs or other unusual spikes in claim volume
  • Attendance of depositions, trials and Massachusetts surcharge hearings

Qualifications and Skills:

  • 3 to 5 years of experience in adjusting bodily injury/general liability claims
  • Knowledge of Massachusetts no-fault and Personal Injury Protection coverage
  • Litigation Management experience
  • Understanding of AIB and CAR reporting requirements
  • Ability to meet continuing education requirements for licensing purposes
  • Commercial Lines experience a plus
  • College degree preferred
  • Excellent understanding and skill level of claim handling and customer service
  • Knowledge of policy contracts, insurance laws, regulations, and the legal environment in which we operate
  • Proficient in PC Windows environment
  • Excellent communication, interpersonal, negotiation and organizational skills

We have an excellent benefit package including Medical, Dental, 401k, Life Insurance, Vacation, Paid Holidays and many others.  Interested applicants should send a cover letter and resume in confidence to: E-mail This email address is being protected from spambots. You need JavaScript enabled to view it..  Please be sure to put the title of the job on the "subject" if sending an email.  Attn: Human Resources, The Concord Group Insurance Co., 4 Bouton Street, Concord NH 03301.

The Concord Group is an Equal Opportunity Employer.  The Concord Group participates in E-Verify.



















































































































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