Customer Service Representative

Since 1928 The Concord Group Insurance Company has been protecting the interests of residents and business owners throughout the region as a well-established Property and Casualty Mutual Insurance Company located in Central New Hampshire with offices in Maine, Vermont and Massachusetts. We are an affiliate of the Auto-Owners Insurance Company, an A.M. Best A++ rated multi-line property and casualty mutual insurer with over 100 years of history delivering outstanding customer service and exclusive commitment to Independent Insurance Agents.

Job Summary:

Responsible for servicing Agents and Insureds with information relating to policies including, but not limited to, bills, payments, coverage information, etc. 


  1. Handle average of 800–900 customer service telephone calls a month and any follow-up involved with these calls.
  2. Handle Customer Service "chats", emails, and telephone calls as well as policy documentation.
  3. Perform policy audit breakdowns for agents and insureds.
  4. Process Insured and Agency correspondence.
  5. Rotating back-up for Switchboard Operator/Front Receptionist for breaks, vacations, and overflow.
  6. May assist customers who come into the front office.
  7. Other duties as assigned.

Qualifications and skills:

  1. College Degree or equivalent skills and experience preferred.
  2. Must possess a P & C License.
  3. Prior experience in the P & C field preferred.
  4. Excellent telephone skills with a pleasant and personable phone voice.
  5. Have a positive professional attitude.
  6. Excellent communication and interpersonal skills.
  7. Ability to work in a fast paced, team based environment.
  8. Must be available to work overtime if needed.
  9. Telephone/headset/voice mail.
  10. Working knowledge of Microsoft Office.
  11. Working knowledge of PC’s and above average keyboard skills.

We have an excellent benefit package including Medical, Dental, 401k, Life Insurance, Vacation, Paid Holidays and many others.  Interested applicants should send a cover letter and resume in confidence to: E-mail This email address is being protected from spambots. You need JavaScript enabled to view it. .  Please be sure to put the title of the job on the “subject” if sending an e-mail. Attn: Human Resources, The Concord Group Insurance Co., 4 Bouton Street, Concord NH 03301. 

The Concord Group is an Equal Opportunity Employer.  The Concord Group participates in E-Verify.



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