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- Where should I mail my payment?
- What process should I follow to make a change on my policy?
- What happens when I make changes to my policy?
- What process should I follow if I have a billing question?
- What happens if I mail my payment after the due date?
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- Claims
- Will my premium rates increase due to this accident?
- Does the bank/lienholder have to be a payee on my settlement check?
- Does my spouse’s name have to be on the check?
- Is the deductible waiver needed when I rent a vehicle?
- Why do I have to pay my deductible if I was not at fault for the accident?
- What is subrogation?
- I received a check to pay for the repairs to my vehicle, but I can’t afford the deductible right now
- Does Concord Group pay for a locksmith if keys are locked in a vehicle?
- If a shopping cart damages my vehicle, is it considered comprehensive or collision?
- Does Concord Group use after market parts?
- When will I get my check?
- Is domestic animal damage covered (e.g., dog chewing seats)?
- What is the difference between bodily injury liability coverage and medical payments?
- What is the difference between property damage liability coverage and collision?
- If I have an older vehicle, do I need collision coverage?
- What is the difference between collision and comprehensive coverage?
- If I am driving another person’s vehicle and I have an accident...
- I just bought a new vehicle and I’ve had an accident...
- What is negligence?
- Do I need to hire an attorney?
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Excellent and friendly service! (My adjuser) is great! After my accident (I hit a moose) I was upset and she calmed my fears and got us all through the Claim process and repairs easily. Thanks for all you do!
~Veronica (New Hampshire)
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Because your agency has the most current information available, please consider them your primary contact. However, if necessary, please feel free to call any of our Customer Service Representatives at (800) 852-3380 x6333.
Ways to Save $$$
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If you insure your home or condo (including renters policy) and automobiles with us, you will get a Premium discount on both policies.
Ways to Save $$$
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Redi-Paycheck is a low cost plan to reimburse lost wages for the policyholder and each resident relative injured in an auto accident, regardless of fault. Quick and affordable, Redi-Paycheck can provide up to $15,000 for lost income.
4 Bouton Street, Concord, New Hampshire 03301 • TEL 1.800.852.3380
