Concord Group offers a glass program that will allow you to choose among many independent glass shops. Your Agent or the Claims Office can provide a list of the shops in your local area that are currently doing business with us. We do pay claims based on competitive pricing. But, you always have the right to repair or replace glass at any shop you choose. However, if that shop doesn’t fall within competitive guidelines you may be responsible to pay the difference. We are more than willing to work with any glass shop in an effort to reach a competitive price. Our goal is to improve glass claims service. If necessary, we will establish competitive pricing by contacting three glass shops in your local area to determine the price they would provide to you for repairs/replacement. The average price of the three shops will be used as a competitive price guideline.

How can you waive your glass Deductible? Thanks to today’s technology, repairing small cracks and chips is virtually flawless, completely safe and saves hundreds of dollars.

If you have a glass Claim and choose to repair instead of replace your windshield, Concord Group will waive your Comprehensive Deductible. Repairing is well worth considering. So, save your Deductible by having your windshield repaired. Not only is it fast and convenient, but also most glass shops guarantee repairs and, if not, Concord Group will provide the guarantee you deserve.

Choosing repair instead of replacement is one more way you can help control the cost of insurance and save yourself money at the same time!

Any questions about glass claims may be directed to your Agent or your Claims Office.