Manager - Field Auto Damage Unit

Since 1928 The Concord Group Insurance Company has been protecting the interests of residents and business owners.   We are a well-established Property and Casualty Mutual Insurance Company located in Central New Hampshire with offices in Maine and Vermont and take great pride in our delivery of excellent customer service to our clients. The territory for this role is our entire operating territory which includes Maine, New Hampshire, Vermont, and Massachusetts.

Job Summary:

This position is responsible for the leadership and management of the Field Auto Damage Unit including  our field staff appraisers, independent appraisers, and our DRP program. Primary responsibilities include leadership, development and oversight of the Unit including personnel resources, business processes and associated technologies, and external vendor relationships.


  • Reinforce the vision, strategy and goals of the Company to the Unit
  • Identify and, where possible, correct process and technology problems and deficiencies which limit and/or prevent personnel from meeting quality standards and goals
  • Supervision, performance evaluation, coaching and career development of Unit personnel
  • Maintain an effective communications program within the Unit including recognition, reward, staff feedback and regular Unit meetings
  • Assignment and re-inspection of Preferred Shops
  • Re-inspection of Staff and Independent Appraisers
  • Maintain and update Company guidelines regarding auto physical damage standards
  • Assist Adjusters with problem physical damage claims
  • Other related duties as assigned


  • A minimum of 5 years of experience writing auto appraisals
  • College degree preferred
  • Supervisory and people management skills required
  • Knowledge of auto body repairs and auto mechanics
  • Excellent understanding and skill level of claim handling and customer service
  • Proficient in PC Windows environment
  • Excellent organizational and communication skills

Equipment and Skills:

  • Automated Claims Management System
  • Must be able to travel in all weather conditions
  • Must be able to crawl in and around autos
  • Calculator/Smart phone/voice mail/call processing
  • Digital camera
  • Email – in accordance with CGI’s policies
  • Internet - in accordance with CGI’s policies
  • Manuals/Software (NADA guides, CCC estimating system, etc.)

We have an excellent benefit package including Medical, Dental, 401k, Life Insurance, Vacation, Paid Holidays and many others. Interested applicants should send a cover letter and resume in confidence to: E-mail This email address is being protected from spambots. You need JavaScript enabled to view it. . Please be sure to put the title of the job on the “subject” if sending an e-mail. Attn: Human Resources, The Concord Group Insurance Co., 4 Bouton Street, Concord NH 03301.

The Concord Group is an Equal Opportunity Employer. The Concord Group participates in E-Verify.

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